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Once your order has been confirmed, it will be processed and shipped within 2-5 working days, although I try my best to ship them as soon as possible.
Please note that each order is carefully processed and printed in accordance to your specifications. I always try my best to make sure each item is as perfect as possible.
All orders are shipped with First class Royal Mail or standard international shipping unless specified otherwise by choosing the Tracked service.
It usually takes about 2-3 days for orders that go to UK and 7-10 working days for international orders.
If you have ordered your item as a gift and you need it urgently , please contact me and I will try my best to send it ASAP for you.
All orders are sent to the address provided, however if you wish your item to be delivered to another address I can happily do that, just email me with your order details and the changed address.
**** PLEASE MAKE SURE you have submitted the correct address as additional fees may apply for replacing orders once they have been shipped. ****
Please read carefully the description under your chosen item before purchasing. A lot of effort is put into the process to ensure you are completely happy with the final product.
So if you have any questions or concerns about your order, please get in touch with me.
**** PLEASE MAKE SURE you have selected the right model as EACH ORDER is CUSTOM MADE and as such NON REFUNDABLE by law unless it is faulty, so please TAKE CARE when selecting your specifications.*****
We aim to ensure that our products leave in tip top condition and packaged with care. If your item has arrived damaged or faulty please do let us know within 7 working days by emailing us a picture and your order details and will work out an exchange or refund.
However, I CANNOT BE HELD RESPONSIBLE if you order the wrong product, so please TAKE CARE WHEN PLACING YOUR ORDER.
If we agree on a return due to a valid reasoning you need to return/send the product within 7 days of receiving it. You will have to return the item in it's original condition and state and a refund will be issued. The item is your responsibility until it reaches us.
*Return shipping costs are covered by the customer.
Please do not forget to include a note with the order number and a short description of the issue.
If your item was lost in transit and your item was not tracked service, I CANNOT BE HELD responsible for it. I am happy to replace it and send the order again, however, additional postage may need to be paid, depending on the circumstances.