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Shipping & Returns

Delivery Policy

Once your order has been confirmed, it will be processed and shipped within 2-5 working days. We try our best to ship them as soon as possible.

All orders are shipped with First class Royal Mail  (UK orders) or Standard international shipping (International orders). Shippig usually takes about 2-3 working days in the UK and about 7-10 working days for international orders.

If you have ordered your item as a gift and you need it urgently, please get in touch and we will try to send it ASAP for you.

All orders are sent to the address provided, however if you wish your item to be delivered to another address we can happily do that, just email us with your order details and the changed address.
Please make sure you have submitted the correct address as additional fees may apply for replacing orders once they have been shipped. 

If your item was lost in transit we are happy to replace it and send the order again.

 

Refund Policy

Our products are cutosm made and made to order but if they arrive damaged, faulty or differ significantly from the product photos, please get in touch so we can arrange an exchange or refund.
Returns must be unused and in the state your received them. You need to return the product within 30 days of receiving it. Please keep a proof of postage in case the item gets lost in transit. 

If we agree on a refund or exchane please return the product within 30 days of receiving it to the following addres:

Dessi Designs
Desislava Devlin
14 Radcliffe Rd
SO14 OPG
United Kingdom

*Return shipping costs are covered by the customer.

Please do not forget to include a note with the order number and a short description of the issue.