FREE Worldwide Shipping 

Shipping & Returns

Delivery Policy

Once your order has been confirmed, it will be processed and shipped within 2-5 working days, although we try our best to ship them as soon as possible at busier times, such as holidays, it may take a bit longer.

Please note that each order is carefully processed and printed in accordance to your specifications. We always try to make sure each item is as perfect as possible.

All orders are shipped with First class Royal Mail (for UK orders)  or Standard International Post (for international orders).

It usually takes about 2-3 days for orders that go to UK and 7-10 working days for international orders.

If you have ordered your item as a gift and you need it urgently, please contact us and we will try to send it ASAP for you.

All orders are sent to the address provided, however if you wish your item to be delivered to another address we can happily do that, just email us with your order details and the new address before we ship your order.

**** PLEASE MAKE SURE you have submitted the correct address as additional fees may apply for replacing orders once they have been shipped. ****

 

Refund Policy

Please read carefully the description under your chosen item before purchasing. A lot of effort is put into the process to ensure you are completely happy with the final product.

So if you have any questions or concerns about your order, please get in touch prior placing your order.

**** PLEASE MAKE SURE you have selected the right model as each order is CUSTOM MADE and as such NON REFUNDABLE by law unless it is faulty, so please TAKE CARE when selecting your specifications.*****

We aim to ensure that our products leave in tip top condition and packaged with care. If your item has arrived damaged or faulty please do let us know within 7 working days by emailing us a picture and your order details and will work out an exchange or refund.

If we agree on a return due to a valid reasoning you need to return/send the product within 14 days of receiving it to the following addres:

Dessi Designs
Desislava Devlin
14 Radcliffe Rd
SO14 OPG
United Kingdom


You will have to return the item in it's original condition and a refund will be issued, but please keep all post recipets until we recieve the item.

*Return shipping costs are covered by the customer.

Please do not forget to include a note with the order number and a short description of the issue.

If your item was lost in transit we are happy to replace it and send the order again.