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Policies

Hello and Welcome to Dessi Designs. 

About

Here at Dessi Designs we pride ourselves on creating beautiful and unique products that make you smile and enhance your lifestyle. We do our best to ensure as many of our products are sustainably sourced as possible. A lot of care and love goes into creating each to ensure you get an outstanding item. :)

 

Payment Policy

Payments are done through PayPal. If you do not wish to register with PayPal, you still have the option of paying with a credit or debit card through the PayPal site. You don't have to have a PayPal account, to pay with it. All you need is a credit or debit card you would use at any other online store.

All products are made to order and processed after payment has gone trough.

 

Delivery Policy

Once your order has been confirmed, it will be processed and shipped within 2-5 working days. We try our best to ship them as soon as possible.

All orders are shipped with First class Royal Mail or Standard international shipping. Shippig usually takes about 2-3 working days in the UK and about 7-10 working days for international orders.

If you have ordered your item as a gift and you need it urgently, please get in touch and we will try to send it ASAP for you.

All orders are sent to the address provided, however if you wish your item to be delivered to another address we can happily do that, just email us with your order details and the changed address.
Please make sure you have submitted the correct address as additional fees may apply for replacing orders once they have been shipped. 

 

Before You place your order

Please read carefully the description under your chosen item before purchasing. We put a lot of effort into the process to ensure you are completely happy with the final product. If you have any questions or concerns about your order, please get in touchand we will happily answer as soon as we can.

Please make sure you have selected the right model as each product is custom made.

We aim to ensure that our products leave in tip top condition and packaged with care. If your item arrives damaged or faulty please let us know within 2 weeks of recieveing by emailing us a picture and your order details and will exchange or refund it.

 

Return Policy

Our products are cutosm made and made to order but if they arrive damaged, faulty or differ significantly from the product photos, please get in touch so we can arrange an exchange or refund.
Returns must be unused and in the state your received them. You need to return the product within 30 days of receiving it. Please keep a proof of postage in case the item gets lost in transit. 

 

Promotional Codes

On occasions we will issue promotional codes for your exclusive use via mailouts and social media. Codes can only be used in conjunction with the products listed as part of the promotion and cannot be used in conjunction with any other offers.

 

Get in Touch

If you have any additional questions about your order, the items or doubts about your device model, please get in touch and we will be happy to help. We usually respond fairly quickly, but please mind during weekends and holiday times it might take a bit longer. :)

 

 

***All content, including, but not limited to static images, dynamic images, text and / or multimedia content, design, databases, information and any other content published on the shop are the property of DessiDesigns

Everything you see in the shop is designed/created and fulfilled with a lot of love, effort and time invested, so please respect that.