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Policies

Hello and Welcome to Dessi Designs. 

About

Here at Dessi Designs we pride ourselves on creating beautiful and unique products that make you smile and enhance your lifestyle. We do our best to ensure as many of our products are possible are sustainably sourced. A lot of care and love goes into creating each to ensure you get an outstanding item. :)

 

Payment Policy

Payments are done through PayPal 
If you do not wish to register with PayPal, you still have the option of paying with a credit card through PayPal site. You don't have to have a PayPal account, to pay with it. All you need is a credit card you would use at any other online store.

All orders are made to order and only processed after payment has gone trough.

 

Delivery Policy

Once your order has been confirmed, it will be processed and shipped within 2-5 working days, although I try my best to ship them as soon as possible.

Please note that each order is carefully processed and printed in accordance to your specifications. I always try my best to make sure each item is as perfect as possible.

All orders are shipped with First class Royal Mail or standard international shipping unless specified otherwise by choosing the Tracked service.

It usually takes about 2-3 days for orders that go to UK and 7-10 working days for international orders.

If you have ordered your item as a gift and you need it urgently , please contact me and I will try my best to send it ASAP for you.

All orders are sent to the address provided, however if you wish your item to be delivered to another address I can happily do that, just email me with your order details and the changed address.

**** PLEASE MAKE SURE you have submitted the correct address as additional fees may apply for replacing orders once they have been shipped. ****

 

Refund Policy

Please read carefully the description under your chosen item before purchasing. A lot of effort is put into the process to ensure you are completely happy with the final product.


So if you have any questions or concerns about your order, please get in touch with me.

**** PLEASE MAKE SURE you have selected the right model as EACH ORDER is CUSTOM MADE and as such NON REFUNDABLE by law unless it is faulty, so please TAKE CARE when selecting your specifications.*****

We aim to ensure that our products leave in tip top condition and packaged with care. If your item has arrived damaged or faulty please do let us know within 7 working days by emailing us a picture and your order details and will work out an exchange or refund.

However, I CANNOT BE HELD RESPONSIBLE if you order the wrong product, so please TAKE CARE WHEN PLACING YOUR ORDER.

If we agree on a return due to a valid reasoning you need to return/send the product within 7 days of receiving it. You will have to return the item in it's original condition and state and a refund will be issued. The item is your responsibility until it reaches us.
*Return shipping costs are covered by the customer.

Please do not forget to include a note with the order number and a short description of the issue.

If your item was lost in transit and your item was not tracked service, I CANNOT BE HELD responsible for it. I am happy to replace it and send the order again, however, additional postage may need to be paid, depending on the circumstances. 

 

Promotional Codes

On occasions we will issue promotional codes for your exclusive use via mailouts and social media. Codes can only be used in conjunction with the products listed as part of the promotion and cannot be used in conjunction with any other offers.

 

Get in Touch

If you have any additional questions about your order, the items or doubts about your device model, please get in touch and I will be happy to help. I usually respond fairly quickly, but please mind that in weekends and holidays time I might take a bit longer. :)

 

 

***All content, including, but not limited to static images, dynamic images, text and / or multimedia content, design, databases, information and any other content published on the shop are the property of DessiDesigns

Everything you see in the shop is designed/created and fulfilled with a lot of love, effort and time invested, so please respect that.